Privacy Policy

Welcome to Atlas Concierge Care Management (“Atlas Concierge Care,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, engage our services, or communicate with us.

1. Information We Collect
We collect information that helps us provide our care management and concierge services effectively. The information we may collect includes:

1.1 Personal Information You Provide
When you contact us, schedule a consultation, or use our services, we may collect:
Full name, address, phone number, and email address

Information related to your health needs or those of a loved one (if voluntarily shared)

Payment details (if applicable)

Any other information you choose to provide when completing forms, sending inquiries, or communicating with us

1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address and general location (city/state)

Browser type, device type, and operating system

Date and time of visit and pages viewed

Cookies or similar tracking technologies (see Section 7)

1.3 Information from Third Parties
If you are referred to us by a healthcare provider, family member, or other professional, we may receive limited information necessary to initiate contact or evaluate service eligibility—with your consent or as otherwise permitted by law.

2. How We Use Your Information
We use the information we collect to:
Provide and manage our care coordination and concierge services

Communicate with you about appointments, inquiries, or service updates

Personalize your experience and improve our website’s functionality

Process payments and maintain financial records

Comply with legal, professional, and regulatory obligations

Safeguard against fraud, misuse, or unauthorized access

We will never sell or rent your personal information.

3. How We Share Information
We may share your information in limited ways, including:
With your consent – For example, sharing with a healthcare provider, caregiver, or family member when you authorize it.

With service providers – Trusted vendors who assist with business operations (e.g., payment processing, scheduling, website hosting).

For legal reasons – If required by law, court order, or government request.

In business transfers – In the event of a merger, acquisition, or restructuring, your information may be transferred under confidentiality obligations.

All partners and vendors who access your information are required to comply with strict confidentiality and data protection standards.

4. Data Security
We implement reasonable administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. These include secure data storage, limited employee access, and encrypted communication channels.
However, no data transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and related state privacy laws, including the right to:
Request access to the personal information we hold about you

Request correction or deletion of your information

Opt out of any data sharing not essential to service delivery

Receive information about how your data is used

To exercise these rights, please contact us at privacy@atlasconciergecare.com or by mail at the address listed below.
We will verify your identity before processing any requests to ensure security and compliance.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or maintain business and medical records as required by law.

7. Cookies and Tracking Technologies
Our website may use cookies or similar tools to enhance your browsing experience and analyze site traffic.
You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.

Some website features may not function properly if cookies are disabled.

We do not track users across websites or participate in cross-site behavioral advertising.

8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor’s data has been collected without parental consent, we will delete it promptly.

9. Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Atlas Concierge Care Management
Attn: Privacy Officer
Email: atlasconciergecaremgmt@gmail.com
Phone: (714)745-6892

12. Consent
By using our website or engaging our services, you consent to the collection and use of information as described in this Privacy Policy.